> For AI agents: the complete documentation index is available at /en/llms.txt, the full documentation bundle is available at /en/llms-full.txt.

# Complaint Bin

A self-built complaint channel that helps intercept user complaints. Through precise audience identification, it enables centralized handling of complaints across platforms and accounts.

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### Step 1 - Enable the Entry Point

When adding, duplicating, or editing an App, locate the **Complaint Entry** settings and toggle it on.

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### Step 2 - Configure the Target Audience

Turn on the switch and configure the audience whose complaints should be redirected: create a new template, enter a template name, select the target complaint audience, choose the template, and save.

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![](/images/DBKAbNDDHokFD7xXlXOcH6HMnQb.webp)

### Step 3 - User-Side Complaint Entry Display

- **Users in the configured audience will see the self-built complaint entry when they visit the landing page (e.g. "Installed / Uninstalled" audience).**

**When an installed or uninstalled user revisits the landing page, the self-built complaint entry pops up.**

![](/images/QDxdbzVl6oWRq2xXJoDc9PM4nuf.webp)

### Step 4 - Complaints Submitted on the User Side Appear in the Complaint Bin

After a user submits a complaint on the client side, the complaint content is sent back to the **Complaint Bin** in the admin panel.

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